1. What prompted you to speak to us?
My brother and I were in the process of securing a mortgage and came across IFS Wealth & Pensions (IFS). We decided that since we were First Time Buyers, we would require expertise and guidance with the application for a mortgage. Therefore we decided to choose IFS to help obtain the mortgage.
2. Your First Impression?
The two members of staff that I dealt with at IFS were Alan Chan and Ricky Chan. They were extremely friendly and provided their expertise whenever we had a query or were required to provide specific documents. They explained any points clearly that we were confused with, and were very lenient with us as this was our first purchase.
3. How you found our Service?
We found that Alan and Ricky were always on the other end of the phone to answer any questions that we had, and were never slow in responding to messages. They were prompt in asking us for specific documents and provided us with a great package from the mortgage provider. The whole process was swift, efficient, and hassle-free.
4. Did we help you achieve your objective?
We definitely achieved our objective with IFS and managed to obtain an approved mortgage within a week. IFS made the process very simple, and allowed us more time to research on other aspects of the purchase.
5. Would you recommend us to others?
We would thoroughly recommend IFS to anyone who wishes to receive great knowledge and experience for their monetary needs. Our experience with IFS was fantastic and I would definitely use their services again. Although we had only used one of their services, we are sure that their other services will be of an equally very high standard. My only regret is not finding them sooner!